We have recently introduced a new FREE trial for customers to try Trafficmaster.net's time saving services for a period of one calendar month. All you need to do is to register your details on the Free One Month Trial registration page, ensuring that you have entered your correct mobile phone number. Please enter your credit card details so that following the expiry of your free trial you can automatically continue your membership to Trafficmaster.net without having to re-register (you need to select which payment term you wish to have during the initial registration process i.e. quarterly / annually ). No monies will be deducted from your account until the end of the first month. Should you decide not to continue to use Trafficmaster.net's services, please call us on the free phone number 0800 587 1045* prior to the end of your one month free trial period or e-mail us at info.online@trafficmaster.co.uk to unsubscribe. Please note that no refunds will be made subsequent to the expiry of this one month trial period.

*Opening Hours are Mon - Thurs 09.00-17.30 and Fri: 10.00 - 17.30 Excluding All Bank Holidays

Subscribers to the Trafficmaster Live Traffic Information Service have full access to the map and its valuable dynamic traffic information. Please note that after a period of inactivity the user will be returned to the log in page. The map screen may take some time to load initially, however, if you return to the map, in most cases, there will be no delay.

The traffic information is updated every 2 minutes and is the most comprehensive live traffic information to be found anywhere in the world. You will need Flash 5 plug-in to view the map. This can be downloaded from Macromedia. The Ticker Tape also displays live information detailing congestion in the specific area of the map selected.

To navigate the map, simply click the cursor on the area of the country you wish to view. The map will centre on the selected area. To reveal greater detail of the map click on the magnifying glass icon with the plus sign inside it (top left-hand corner of the frame). To reduce the detail click the icon with the minus sign inside it.

Key: The flashing icons represent traffic speed in miles per hour and its direction. Yellow icon = 20-25 m.p.h. Orange icon = 10-15 m.p.h. Red icon = 0-5 m.p.h.

The dark blue lines represent motorways. The roads shown in green are trunk-/A-roads and the pale blue colour indicates a river. Blue boxes with the letter "S" denote service stations and the light blue boxes containing numbers are motorway junctions. The aircraft symbol indicates the location of UK airports.

If you are a member of the Trafficmaster Live Traffic Information Service and have set up a journey, your journey delay times will appear at the bottom of the left-hand panel. This displays information relating to your route and its current cumulative delay times For example, if your route "Home to Work" showed a delay time of 45 minutes "Now", it means that at present there are 45 minutes worth of delays on that route. This information is based on extensive databank information that is constantly being update and monitored. If your query has not been answered by our help function, please contact us on online@trafficmaster.co.uk

As a member of Trafficmaster Live Traffic Information Service, you have full access to the invaluable and time-saving services on offer. Setting up your personalised journeys in this section of the site enables you to see the forecast journey information on the home page (bottom of left-hand panel), and also enables the set-up of alerts by e-mail or SMS (Guard), advising of any change in delays on your intended journey. (See Alerts)

The first step is to set up a journey. To do this, select <journey>. You are then requested to name your journey (this should be less than 12 characters long so you may need to abbreviate where appropriate). e.g. Home to Work. After clicking submit you will be presented with your journey summaries. As your journey may consist of a number of roads you will need to set up individual legs. (e.g. if you travel on the M1 and then on to the A6 you must enter each road as seperate 'legs'). Click on the text 'Edit', you will be presented with a page entitled 'Submit Your Journey'. Select whether the first leg of your journey is 'Road Type' motorway or A road, then proceed to the 'Start Point' field and click on the drop down arrow. You will be provided with a list of town/place names or junctions to choose from. Select the option appropriate and move down to the 'End Point' field. From the options click on the place/junction that the first leg of your journey finishes on, then click 'Save Leg'. The screen will refresh and at the bottom of the page that first leg will be displayed. If you then notice that the leg you have set up is incorrect at the bottom of the page there is an option that says 'Delete Last Leg'. When all the legs have been completed, click on the word finish and your full journey will be saved.

If you experience problems in setting up your route and require further assistance, please call the following telephone number where an operator will be pleased to assist.

0901 477 7777 (calls are charged at 60 pence per minute from a landline. Mobile costs vary).

Lines are open:

• 7:00am - 8:00pm Monday - Friday
• 9:00am - 5:00pm Saturday
• 9:00am - 7:00pm Sundays & Bank Holidays
• Christmas Day Closed

The pricing information is correct at the date of publication. (February 2002).

Having saved your journey, you can set up an alert which will constantly update you of changes to the traffic situation affecting your personalised route/s.

Select (Guard) from the links next to your journey summaries. Then decide on the type of guard you wish to receive and how often you would like to be alerted. Please note that the SMS alert service is currently only supported on Orange, Vodafone and Cellnet and that any SMS messages you receive, will be charged at your current network operator's rate for standard SMS.

With the SMS alert, you can receive alerts updating your delays while you are travelling. You can then phone 0901 884 9900 (calls are charged at 25 pence per minute from a landline. Mobile costs vary) for more detailed live traffic information specific to your current journey. If you call this number expecting to receive journey specific traffic information, you must be using the mobile telephone(s) with the number you listed on registration. Please note, if this service is used when you are driving a motor vehicle, it must be used safely, using a "hands free" or similar installation.

Should you experience any difficulties with this service, please contact us on: online@trafficmaster.co.uk.

For reasons of security you must supply your password to enter this section. In the (My Details) section you can amend the personal data you entered when registering. You can change your password, address, and telephone details. Please do not leave any spaces when entering your mobile phone number.

New users will be requested to register with Live Traffic Information Service. This will enable you to gain access to live traffic information on the Map page. The registration process will take a short time to complete and is a one-off process. Some fields are mandatory and we request that you complete these particular fields, or regrettably, you will not be able to proceed further. Your user name must be 4 characters or more and your password between 5 and 16 characters. If you tick the box "remember me for future visits", your login details will be recorded for any future visits. Please ensure that no one else can access your account without your knowledge. Live Traffic Information Service guarantees that your personal data entered during registration and joining, will be held on a secure database and will not be disclosed to outside companies without your consent.

If you are entering the site for a further time following registration, you will not need to re-register, simply enter your user name and password (although if you have ticked "remember me" your details should automatically appear in the respective fields) and click GO! This will take you straight through to the Map page. If you have forgotten your password, simply click on click here where the question is asked, "forgotten your password?" and an e-mail is automatically generated. We will locate your e-mail address details and advise you of your unique password.

If you need help in setting up your subscription service, the call: 0870 6080 660. Calls will be charged at the national call rate from a landline. Mobile costs vary.

Lines are open:

• 9:00am - 5:30pm Monday - Thursday
• 10:00am - 5:30pm Friday
• Excluding All Bank Holidays